Support

Control Panel

FAQ

The duress code is for situations when you need emergency personnel sent to your home but don’t want to alert an intruder that you are calling for help. For example, if you are being forcibly held in your home and need to “disarm” your panel, you can use this code to stop the panel from beeping while simultaneously alerting Alder that you are in distress and need immediate assistance. When Alder receives a duress code, we immediately dispatch the police to your home without attempting to contact you further.
The panic button is there in case of emergency. When you press the button, three options will appear on your touchscreen panel: Panic, Fire, or Emergency (medical). Depending on the type of emergency, Alder will respond accordingly: If you press the Panic button, an audible alarm will sound through and a Alder monitoring professional will use Alder Live to speak to you directly through your touchscreen panel. If you press the Fire button, an audible alarm will sound and the monitoring station will dispatch the fire department. The Fire button will not trigger Alder Live, but a Alder representative will contact you using the emergency contact number you provided. If you press the Emergency button, an audible alarm will sound and Alder Live will be triggered. All three local authorities, Police, Fire, and Ambulance, will be dispatched.
Field service professionals drill only two holes through the entire installation process: one to link the control panel to your home’s power grid and one in your door frame if you choose to install recessed door sensors. These holes are unobtrusive and cannot be seen once the products are installed. Other sensors and detectors are installed using a couple of screws, similar to hanging a picture on your wall.
In case of an emergency, Alder needs to be able to validate that we are talking to you over Alder Live. That is why we require a verbal passcode. This passcode can also be used to turn off a false alarm. We encourage you to choose a passcode that is personal and easy for you to remember.
To prevent open sensors from triggering an alarm when you arm your system, you can either manually or automatically bypass them through your control panel.
We’ve created detailed tutorials explaining how to bypass sensors. To view these tutorials, click here.
There are many things you can do from your panel, including:

  • Arm/disarm your system
  • Change master and user codes
  • Customize chime settings
  • Bypass sensors
  • Access emergency services
  • Acknowledge alerts
  • Clear alarms
  • See and clear severe weather alerts