Support

Door & Window Sensor – Tamper Alerts

If your door/window sensor is sending tamper alerts and nothing appears to be wrong with your sensor, there is likely a problem with your tamper switch. Sometimes after a lot of use, the tamper switch will flatten out and no longer send a signal. This will send a false tamper alert to your panel. Complete the following steps to fix your sensor:

 

1-iconGo to your panel and put it in Test Mode 

 

2-iconGo to your door/window sensor open the sensor by pushing down the tab on top. Use a small screwdriver or a coin to help you

 

3-iconCheck the tamper switch and try bending it upward back in place

 

4-iconReplace the cover of your sensor making sure to snap it back in place

 

5-iconGo to your touchscreen panel to see if there is still a tamper alert on the touchscreen. If your sensor is still sending false tamper alerts even while properly mounted, contact our Customer Care Team for assistance

 

6-iconBe sure to exit Test Mode on your touchscreen panel when you’re finished

 

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