Support

Firefighter – How to change the batteries

If the firefighter device is sending odd tamper alerts and nothing appears to be wrong, this probably means that your sensor’s front cover isn’t securely mounted on its base. Complete the following steps to resolve the issue:

 

1-iconGo to your touchscreen panel and put your system in Test Mode

 

2-iconGo to your firefighter device

 

3-iconCheck the cover of the device to see if it has come loose

 

4-iconIf it has come loose, gently press the cover back onto the device until you hear a small snap.

 

5-iconIf your sensor is still sending false tamper alerts even while the cover is properly secured, contact Customer Care for assistance

 

6-iconBe sure to exit Walk Test mode on your touchscreen panel when you’re finished

 

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