Support

Glass Break Detector – Loss of Supervision

If your touchscreen panel can’t find your glass break detector for whatever reason, this means it isn’t being monitored. To make sure your glass break detector is being monitored, check for all of the following:

Perform a System Test

If your sensor has a history of low battery life, the battery is probably dead and needs to be replaced.

Make sure that the sensor is within approximately 200 feet of your panel. If it’s not, it’s out of range and additional equipment needs to be installed.

If your sensor is reading Activated or Open, there’s recently been a loud noise close to it that would have triggered an alarm if your sensor had been armed.

If none of these explain why your sensor isn’t connecting to the panel, contact our Customer Care team for assistance.

 

Need More Help?