Support

Mobile App

FAQ

Yes. You can access you system with any web enabled device either through the app or at alarm.com. The Alder App is available on Android and iPhone. If you are using a Windows phone, you can log into the website and save the page as a tile on your home screen for easy access to your system.
Yes. We call these push notifications, and you can enable them through the mobile app. Push notifications will allow you to receive alerts about your system directly to your home via email or text message. To start receiving push notifications, follow the steps here.
You can control any piece of equipment that has a built-in Z-Wave device. This list includes your security system (through your touchscreen panel), your smart thermostat, your automatic door locks, video surveillance, and lighting and small appliance controls.
Yes, multiple users of a system can use the app. To ensure multiple access though, you’ll have to manage your logins online.t
You can control your system remotely from anywhere using your smartphone, computer, or tablet. Whether you’re down the street or halfway around the world, it will work the same as long as you’re connected to the Internet.