Support

Mobile App – Commands Not Working

When you arm your system, you should receive a confirmation that your command was sent to the panel. This is true for any command you send to your door locks, thermostat, z-wave lighting modules, or any other device linked to your panel. If your panel is not receiving your commands, complete the following steps:

 

1-iconLogout of your app and log back in

 

2-iconSend the command from your online account

 

3-iconCheck your signal on your phone. If your signal is good, reinstall the app

 

4-iconIf neither the app nor the account center is working, go to your touchscreen panel and send a command to your door locks, thermostats, or lighting modules directly from the panel. If these devices don’t respond to commands from the panel, then there is an issue with the device. Contact our Customer Care team

 

5-iconIf your devices do respond to direct commands from the panel, then there is a communication issue and you will need to contact Customer Support

 

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