Support

Smoke Detector

FAQ

When your Alder smoke detector gets a low battery, it will send a signal to your touchscreen panel to alert you. This way you can acknowledge the alert and get a battery for replacement without having a constant chirp in your home. If the battery is not changed, the smoke detector will eventually start to chirp when it reaches critical battery level. To learn how to change the battery in your Alder smoke detector, click here.
If you want to move your smoke detector for any reason, please contact our Customer Care team via chat or email to send out a technician to do it for you. These detectors are life-saving devices that must be moved by a certified professional to make sure they aren’t damaged in the process and that their location in your home is conducive to proper functionality.
It is always good to test your smoke detector on a monthly basis, but rest assured that our smoke detector will let you know if something is wrong. If there is ever an issue and you need to clean your smoke detector or change the batteries, your panel will let you know.
We’ve created a detailed tutorial explaining how to change the batteries in your Alder smoke detector. To view this tutorial, click here.