If your Alarm Panel isn’t pairing with your Hub and you're seeing one of the following screens:

Please, follow these steps to get them connected:

1. Bring your Alarm Panel next to your Hub. 
   1. Tap on “Try Again”.
2. If it Fails Again:
   1. Unplug both the Hub and the Alarm Panel.
   2. Move them to a different room, ideally 25 feet or more away from your Wi-Fi router. (Strong routers can sometimes interfere with the pairing process.)
   3. Plug them back in and try again.
   4. If they successfully connect, feel free to move them back near the router after setup.

Need More Help?

If you're still having trouble, our friendly Customer Support team is available: Phone: (801) 806 - 0095, Email: customerservice@alder.com

Before reaching out, please check the bottom of your Touchpad and have the SN# (Serial Number) ready — it looks like this:

 Our agents will be happy to walk you through the rest and make sure everything is set up smoothly!