How It Works - Door or Window

There are two parts to these sensors. The bigger piece is the sensor that communicates with the panel, and the small piece is a magnet. The sensor detects the magnet; if the magnet is too far away from the sensor, it will not read Open and Closed properly on the panel. These sensors are typically used to cover perimeter entrance points and will chime/announce when the sensor is open. 

Door Window FAQ

Since one of the pieces is a magnet, we recommend NOT placing the sensor:

• On a metal or aluminum surface
• More than an inch apart
• On a door or window that does not open
• Do not place the larger sensor on a window that will receive direct sunlight (we do not want the sensor to get overheated) 

If you must place the sensor on a metal surface, we recommend:

• Using a spacer to mount the sensor
• Using magnetic tape to mount the sensor 

How It Works - Motion

This sensor detects the movement of heat in its field of vision. The system has two arm modes, Arm Away and Arm Stay. In away mode, the motion sensor detects movement and will trigger an alarm. In stay mode, the motion detector is not active and will not trigger an alarm. To preserve battery life, the sensor will go inactive for three minutes after it has been triggered.

Motion sensors have a 90º field of view and detect motion up to 45 feet away. They detect movement across a room or hallway and should be used to secure high traffic areas. To preserve battery life, Motion sensors will become inactive for 3 minutes after being triggered and during that time will not trigger again.

Motion Sensor FAQ

Due to the sensors heat sensitivity, we recommend NOT installing the sensors:

• In direct sunlight
• Facing a window
• In a room where many animals gather or are active
• Near an air vent while warm air is on
• Near a shelf or high furniture that small pets can climb onto
• In an area of the home where water can condense on the sensor

Test Mode

You can place your sensor in test mode by:

1. Removing the back of the motion sensor by pressing the clip that is inside of the hole on the bottom of the sensor
2. Remove the battery
3. Hold down the Tamper switch and re-insert the battery
4. Put the sensor back together

Once in test mode, whenever the sensor senses motion a RED dot will appear on the front. In order to have the sensor resume normal function:

1. Remove and re-insert the battery without holding the Tamper switch

How It Works - Glass Break

Glass Break detectors use a microphone to hear certain sound frequencies emitted by glass when it breaks, cracks or shatters. For this reason, we do NOT recommend installing this sensor in the hallway.

Glass Break FAQ

These sensors have a 15ft unobstructed hearing range. We recommend their use:

• In areas with a high concentration of glass doors and windows
• For windows that do not open
• For roll-out windows with a crank handle

Test Mode

You can place your glass break detector in test mode by pressing and holding the button on the side of the sensor for 3 seconds.

Light Indicators

How It Works - Smoke Heat Freeze

This piece of equipment is critical for life and property protection. Unlike traditional smoke detectors, our Smoke Heat Freeze Detector alerts you and the monitoring station automatically in the event of a fire. If your alarm is disarmed, this sensor remains ready to diligently protect you and your loved ones.

Smoke Heat Freeze FAQ

We recommend placing at least one detector near your bedrooms where people sleep and one per each level of your home. The Smoke Heat Freeze detector is particularly important for those with limited mobility or other health concerns that may impede their ability to escape the home quickly and safely.

Smoke

This aspect of the sensor measures the particles in the air and can distinguish between organic and inorganic particulates.

• Organic
  • Burning food
• Inorganic
  • Treated wood
  • Carpet
  • Drywall

As this sensor measures particulates in the air, this is a major reason we recommend NOT installing the sensor near a vent or area of the home that experiences drafts.

Heat

This feature will detect:

• A fixed temperature of 125 for three minutes
• A 10-degree increase in temperature in one minute
• If these events occur three times within 10 minutes

Freeze

This feature will detect:

• A fixed temperature of 41 degrees for three minutes
• A 10-degree decrease in temperature in one minute
• If these events occur three times within 10 minutes

Light and Chirp Indicators

How It Works - Flood Freeze

The Flood + Freeze sensor has two environmental detection components

1. The Flood component detects pooling water as it makes contact across the copper probes on the bottom of the sensor. This allows early detection of plumbing leaks and other household water issues.
2. The Freeze component detects temperatures below 41 degrees that could cause water pipes to burst. This can cause possible damage to other structures or belongings in the home.

Flood + Freeze FAQ

The sensor can be placed in a humid environment, however, be sure that water does not condense anywhere on the sensor.

Flood

• If you had a flood, please dry out the sensor. 
• To dry your sensor, place it on a towel for 24 hours.
• If you have issues with false alarms after drying, call support

Freeze

This feature will detect:

• A 10-degree decrease in temperature in one minute
• A fixed temperature of 41 degrees for three minutes
• If these events occur three times within 10 minutes

How it works- Carbon Monoxide Detector

Carbon monoxide is an odorless, colorless gas that can be fatal to humans and pets. Because it cannot be discerned by our senses, it is strongly suggested to protect against this potential hazard. Carbon monoxide is produced when fuel burns in cars, generators, stoves, grills, fireplaces, gas ranges, furnaces, and gas-powered hot water heaters.

This sensor is an important component of life safety. Our detector differs from typical CO detectors you can find in retail stores because it is monitored 24/7 and will notify you even if you aren't home. The sensor remains ready to diligently protect you and your loved ones from lethal levels of Carbon Monoxide regardless of the armed status of the security system. We recommend placing at least one sensor on each level of your home. The CO detector is particularly helpful for those with household pets that may be alone during the day.