his article will address and assist you to troubleshoot the most uncommon issues that you could have with your panel. We have worked hard to develop a high-quality system, so we understand how frustrating it can be when you run into unexpected trouble.
Uncommon Panel Issues
- The panel will not power on
- Frozen panel screen/unresponsive
- Unable to soft reset
The resolution for these three uncommon issues is to perform a hard reset on your panel. For detailed instructions on how to perform a hard reset please continue reading this article.
Panel Not Powering On
If your panel will not power on:
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Unplug the panel from the wall outlet
- You will need to unplug the backup battery inside of the panel
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Slide off the stand by pulling it downwards until it clicks out of the locked position
- Below the white button on the back of the panel Unscrew the battery door
- Slide the battery cover down to remove
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Pull the battery (from the right side) up and out to reveal the battery connectors
- Gently pull these connectors from the panel and set it aside (leave the battery cover off)
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Plug the panel back into the outlet
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Wait for the panel to turn on and move to the home "I'm Ready to Arm" screen (this may take a few moments) and leave it powered on with A/C power only for 2-3 minutes without the backup battery attached.
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Plug the battery back into the panel and re-attach the cover and stand
Frozen Panel Screen/Unresponsive
If your panel is not responding when you touch the screen or the home or call button, you will need to hard reset your panel:
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Remove the backplate from the Cove panel
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Unplug the AC power cord from the outlet
- Carefully unplug the backup battery cable from its terminal
- Once the panel is powered off completely, wait 10 seconds
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Plug the backup battery cable back into the terminal
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Plug the AC power cord into the outlet
- Put the backplate back on the panel
**Wait for four minutes before continuing to ensure the panel has properly rebooted.**
Unable to Soft Reset
Most of the common panel malfunctions i.e. panel communication failure can be fixed by completing a Soft Reset:
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Unplug the AC power cord from the outlet
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Press and hold down BOTH the home and the phone button on your panel, at the same time for 12 seconds
- Your panel will ask you to enter in your Master code to reset
- Enter your four-digit master code
- Your panel will power off, wait 10 seconds
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Plug the AC power cord back into the outlet
If you are unable to complete a soft reset and/or a soft reset does not resolve your issue. Complete a hard reset on your panel
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Remove the backplate from the Cove panel
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Unplug the AC power cord from the outlet
- Carefully unplug the backup battery cable from its terminal
- Once the panel is powered off completely, wait 10 seconds
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Plug the backup battery cable back into the terminal
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Plug the AC power cord into the outlet
- Put the backplate back on the panel
**Wait for four minutes before continuing to ensure the panel has properly rebooted.**