On Tuesday, February 22, 2022, AT&T will discontinue (sunset) its 3G cellular network. We have notified our Alder 3G network customers that will be affected by the sunset and what steps are needed to continue uninterrupted service. This article outlines the instructions for replacing your AT&T 3G panel.
Do not unplug your old panel or discontinue using it until the process of switching to your new panel is complete.
Please note that your current panel settings and 4-digit user codes will not transfer over to the new panel. You will need to enable the same settings and change your master code.
If you have the app and more than one app user, any secondary users’ pins will not copy over. You will need to recreate the users’ pins in the app and grant them “panel access”.
On or before February 22nd, plug in your new panel. Your new panel will have a red X at the top left corner of the screen indicating that your panel is not currently communicating with cell towers.
This is to be expected until the switch from your 3G panel to your new 4G panel is complete.
Over the next few days, your new panel will automatically activate with all of your sensor information. Until the new panel activates, your old panel will still be active and you can arm and disarm it as usual.
The switch-over process will be completed when the new panel no longer shows the red X. The absence of the red X indicates that your new panel is able to communicate with the cell towers.
Once this process is complete and the red X is no longer showing, you will need to change the 4-digit master code on your new panel. The 4-digit master code is the code you use to arm and disarm your system. Your new 4G panel has a default master code of “3333”. Below are the instructions for how to change the master code:
How To Change Master Code:
Tap “Settings” (On the top, right corner of your panel)
Enter in the default master code “3333”, (if that doesn't work you can use "1234")
Select “User Passcodes”
Select “Reset” on the Master Passcode option
Enter your new 4-digit passcode
This is now the 4-digit passcode you will use to arm and disarm your system.
Your new panel is now ready to use!
If you would like to switch your new panel early, you may call our call center at 844-442-5337 and speak with an Alder representative. Simply inform them that you have received your new 4G LTE panel and need help switching the control panel.
Help Alder Recycle
Now that your new panel is set up, please help us recycle your old panel responsibly using the provided shipping label. Please shut down the 3G panel and place it in the same packaging in which you received the 4G panel. Please refer to the instructions below to shut down your panel:
How To Shut Down Panel:
Unplug the old panel from the outlet
Simultaneously hold down the Home and Phone buttons located on the front of the panel for 10 seconds until prompted to enter your master passcode.
Enter your master passcode
Place the panel and the power cord in the same packaging in which your 4G panel was sent.
Attach the return label and drop off at any FedEx center. (Link to FedEx locator)
Thank you for your continued business. We know you have a lot of choices when it comes to your family’s safety, so with much sincerity, we say thank you for choosing and trusting us. <Do you have any other sign offs that can be recycled for this?
If your account currently has secondary users that log into the Alder App,
Go to settings>users > Select a user > panel access> create the user’s 4 digit pin > confirm the user’s 4 digit pin