Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Alder Knowledge Base Home
  • Contact Us
  • Home
  • GC2 Panel
  • Troubleshooting the GC2 Panel

GC2 Panel - Power Loss & Low Battery Warning

Updated at March 22nd, 2021

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Account
  • Alder System
    Installation Using System Arming/Disarming System Troubleshooting
  • Luna Simple Panel
    Installation Using System Arming/Disarming System Troubleshooting
  • FAQ
  • Alder App
    Alder App- Troubleshooting
  • GC2 Panel
    Using the GC2 Panel Troubleshooting the GC2 Panel FAQ - GC2 Panel
  • Cameras
    Outdoor Camera - Alder Indoor Camera - Alder Doorbell Camera How to Use- Cameras Troubleshooting- Alder Camera
+ More

Note: This only applies to your GC2 panel1616428546036-Alder Equipment-19.png


If your Alder control panel is displaying an electrical plug symbol with a red X over it and your home has power, you will need to complete the following steps because this means that the panel is not receiving power.

  1. Find the outlet the panel is plugged into and ensure that it is still plugged in.
  2. If your system is still plugged in, check to see if the outlet is working. To test your outlet, unplug your system and plug something else like a lamp or a vacuum and make sure that it is receiving power. If the outlet doesn’t work check your circuit breaker to see if a breaker has been tripped.
  3. If power is restored to your system, the red X will disappear and only the white electrical plug symbol will remain in the upper, right-hand corner of your display screen, and your panel will automatically recharge the back-up battery.
  4. The battery can take up to 24 hours to fully re-charge depending on how long the panel was without power.
  5. If you are still experiencing problems, please contact customer support for assistance

Was this article helpful?

Yes
No

Related Articles

  • GC2 Panel - Communication Errors
  • GC2 Panel - Prevent False Alarms
  • GC2 Panel - System Not Ready to Arm
  • GC2 Panel - Trouble Alerts

Services

  • Home Security
  • Home Security Cameras
  • Medical Alert Systems
  • My Account

Company

  • Careers
  • Contact
  • Verify Rep
  • About
  • Blog
  • Locations
800.710.1289

Copyright Alder Holdings, LLC

Privacy Policy | Licensing


Knowledge Base Software powered by Helpjuice

br

Definition by Author

0
0
Expand