What to Do If Your Panel Shows “A/C Power Loss”

If your panel is showing a “Power Loss” message, don’t worry—your security isn’t compromised. Your panel includes a built-in backup battery that will keep you protected for up to 24 hours during any power outage. Once power is restored, the battery recharges automatically; no action needed.

What Causes a Power Loss?

A few things can cause your panel to stop receiving A/C power:

• A tripped circuit breaker
• A power outage in your area
• A loose or unplugged power cord
• A faulty transformer (plug)
• A damaged wall outlet or GFCI outlet (the ones with reset buttons)
• Issues with the panel’s power terminal

How to Troubleshoot It Yourself

Here’s a quick checklist to help you restore power:

1. Check the Plug
   Make sure the panel’s transformer is securely plugged into the outlet.
2. Test the Outlet
   Plug something else (like a lamp or phone charger) into the same outlet to confirm it’s working.
3. Check for a GFCI or Switch-Controlled Outlet
   If the outlet has a reset button (GFCI), press it.
   If it’s controlled by a light switch, make sure the switch is on.
4. Inspect the Power Cord
   Look for any visible damage or loose connections.
5. Check the Panel Terminal
   Look at where the power cord connects to the back of your panel. Is it securely attached?
6. Flip the Breaker
   Head to your home’s circuit breaker panel and ensure no breakers have tripped. If they have, flip them off and back on.
7. Check for Area-Wide Power Outage
   Confirm if there’s a known power outage affecting your neighborhood.

Pro Tip: Make sure your panel’s power cord isn’t connected to an outlet behind heavy furniture or one that's easy to accidentally unplug.