Messages and Trouble Alerts
Your Luna Simple Touch panel keeps you informed with two important types of notifications:
Alarm Events:
These messages show when your system reports an alarm to the central monitoring station. You’ll see which sensor triggered the alarm and emergency calls right in your message inbox.
Trouble Alerts:
These alerts notify you when the system detects an issue that needs attention. Each alert comes with clear instructions on how to fix it, so you’re always in control.
Common Trouble Alerts include:
- Panel Low Battery (Give it 24 hours to recharge)
- Panel No Battery (Reconnect the battery)
- Panel Communication Failure (Troubleshoot)
- Sensor Low Battery (Replace the sensor battery)
- Sensor Loss of Supervision (Replace the sensor battery)
Turning Off/On Audible Alerts and Trouble Conditions can be modified so you don't hear Audible Alerts from the panel. If turned off, you will still be notified of alerts and trouble conditions via the panel messages icon on the panel home screen.
Trouble Conditions have an Audible Alert to notify you of the Trouble Condition. The Audible Alert for any Trouble Condition will sound once every 4 hours until the Trouble Condition is resolved or until you have turned off Audible Alerts for current Trouble Conditions. Audible Alerts only sound between the hours of 9:00 a.m. and 9:00 p.m.
Manage Audible Alerts Your Way
If you prefer a quieter home, you can turn off audible trouble alerts. Don’t worry—you’ll still see all messages in your panel’s inbox.
Important: Audible alerts sound once every 4 hours between 9:00 a.m. and 9:00 p.m. until the issue is resolved or alerts are turned off.
How to View Messages & Trouble Alerts
- Tap the Message icon (envelope) on the top right corner of your home screen.
- Use “Next Page” to scroll through more messages.
How to Delete Messages
- Tap the Message inbox icon.
- Tap the “X” next to any message you want to delete.
- Confirm to remove it from your inbox.
How to Turn Audible Alerts On or Off
- Tap the Message inbox icon.
- Tap the On/Off button to toggle audible alerts.
- When off, alerts will stay silent until a new trouble condition arises.